Payment Methods
Orders can be paid for many different ways:
- Cash
- Company Check
- All major credit cards
All custom orders paid by credit card will incur an additional 4% processing charge.
Customer Supplied Items
Apparel
- Must be compatible with our decoration methods.
- Must be new, unused and unworn.
- Items can be previously washed but we will not guarantee the decoration.
- Must be willing to drop off or ship apparel to our shop.
We usually are very good about credits and no charge for botched prints on our part, when we mess up on apparel that is purchased from us, we credit the print and apparel that has been botched or we replace it right there. When printing customer supplied apparel, if we misprint, we can only credit the cost of the print. On customer supplied items we operate with a 4% spoilage rate. When supplying garments, please order accordingly for our spoilage rate. An attempt will be made to only print what is needed so you may return the blank overages.
Setup fees / Screen Charges
All equipment, and products involved in the creation of your order is the sole property of the owner of the equipment or products. Screens, plates, films, machines, inks are the property of the owners of said items. If the customer accrues screen fees, plate charges, ink mixing fees, or film charges, it is for the time of setup or the use of extra supplies/equipment only. If the customer would like to purchase screens, plates, films, inks, etc.. involved in the creation of their products, it can, most of the time, be arranged.
Substitutions
Kansas Ink & Thread reserves the right, when necessary, to substitute material of equal or better quality without notification. If you would not like substitutions, please inform us at the time of order.
Order Quantities
Generally, orders are shipped with exact quantities requested. Some products we distribute come from other suppliers. Some suppliers have a 5% over / under rule due to the nature of the decoration process. Some suppliers ship orders with 5% over or under exact quantities and consider the order complete.
If you are concerned that your order might be shorted on quantity because of this rule, please let us know at the time of order. If you are in need of an exact quantity, you may have to adjust your order quantity to accommodate the possible shortage.
Kansas Ink & Thread will not credit or refund for missing items due to this rule.
Your Satisfaction is very important to us. If your products are misprinted or damaged, we will replace or credit the items to your next order. To put in a claim, please email us your order number and a description of the problem. You may also call us to resolve the issue. All claims must be made within 5 days of receipt of goods.
Due to the nature of custom printed products, we cannot accept a return of any kind unless it is misprinted, defective or materially flawed. Sizing, color and shrinkage of apparel can vary between manufacturers and styles. If you have a concern about your order, please order a sample of the product before purchase.
Kansas Ink & Thread cannot guarantee the dye consistency of apparel from any manufacturer. Dye lots may vary through the order.
Ink colors may differ from what was approved on your art proof online. This is due to different color settings of monitors. If you have a concern, please order an ink sample before production. Kansas Ink & Thread is not responsible for this color variance.
Kansas Ink & Thread is not responsible for the mis-sizing of your art on the product if not specified by the customer. Art must be sent in at the size it is to be printed or the customer needs to specify the size. If the customer does not let us know what size the art is to be printed, we will size the image on the piece ourselves.
Dye Migration – Dye migration occurs when dye from the fabric transfers to the plastisol ink causing the ink to turn a different shade. The most pronounced colored garment that this happens on is red or maroon. 100% cotton garments resist this for the most part but, with blends, it is a major problem. If you are dead set on having red or maroon 50/50 shirts with white ink, there is a slight chance your white ink will turn pink, even if we are using types of ink that resist this bleeding. We mainly press 100% cotton for this reason.
Cracking – Plastisol prints on t-shirts are not supposed to crack after a few washes. I am sure you probably have a shirt or 2 that you have had in your closet for years that the image is all cracked and flakey. The main culprit is the ink has not been cured properly in production. We test every order for a proper cure. There are other reasons for cracking and fading of screen printed garments. One is the screen print was not taken care of properly. If your clothes dryer is set for a higher heat, this heat will remelt the plastisol print and then recool it. This melting and recooling process will compromise the screenprint. If you pull a screen printed shirt out of the dryer and the print is sticky or tacky, you are drying the garment at a heat setting that is too high. Proper care is a must for screen printed garments to last beyond the life of the shirt. The best way to care for screen printed garments is machine wash, cold water, no bleach, delicate cycle, garment turned inside out. Hang dry for best results but OK to tumble dry low heat on permanent press settings. Do not use fabric softener. Do Not iron printed areas.
Washout – Plastisol ink is designed to last repeated washings without washing out. However, some special effects inks wash out a bit the first few washings.
If you have a standard ink print that has washed out after a wash, please bring it to our attention and we will credit it. Please don’t bother trying to get a credit after it has been washed a hundred times or so.
Any product that is involved in a claim that is defective or misprinted must be either returned or the customer may purchase the items for a 50% discount. Reprinting of the same order with the same art is the only option. Full refunds or changing of the art is not permitted. If products are returned, Kansas Ink & Thread reserves the right to give away or sell the items as seconds.